Privacy Policy

Effective July 9, 2026

This Privacy Policy ("Policy") describes how Expand Handyman LLC ("Expand Handyman," "we," "us," or "our") collects, uses, discloses, retains, and protects information when you visit our website, contact us, request handyman services, receive communications from us, make a payment, or otherwise interact with us in a business capacity.

Expand Handyman provides handyman repair, maintenance, punch-list, and practical home-improvement services. Our work may involve customer and property records, jobsite photos and videos, scheduling information, estimates, invoices, payment records, phone calls, SMS and MMS messages, service updates, and related communications.

1. Scope and Our Role

This Policy applies to information we process through the website, customer inquiries, estimates, inspections, projects, service calls, support, payments, communications, and related business operations. It does not apply to websites, products, or services operated by third parties, even if they are linked from the website or used to support our business.

In some situations, Expand Handyman determines how and why information is processed, such as when we respond to inquiries, schedule work, prepare estimates, perform services, collect payment, administer our business, or communicate with customers. In other situations, third-party providers process information on our behalf, such as hosting, communications, payments, scheduling, or customer-management systems.

2. Information We Collect

The information we collect depends on how you interact with us, what services you request, and what information is made available to us. Categories of information may include:

• Contact information, such as name, email address, phone number, billing address, service address, mailing address, company name, job title, and role.
• Inquiry and service information, such as repair needs, property type, project requirements, budgets, timelines, preferred appointment windows, and information submitted through email, calls, messages, forms, meetings, or other channels.
• Customer and property data, such as property addresses, access instructions, site contacts, occupant details, building notes, inspection notes, estimates, work orders, service records, warranty records, maintenance history, and project status.
• Jobsite photos and media, such as photos, videos, captions, measurements, condition records, damage documentation, progress updates, completion photos, and related metadata.
• Communications data, such as emails, phone calls, text messages, MMS messages, voicemails, call recordings, transcripts, summaries, sender and recipient information, timestamps, attachments, and message delivery metadata.
• Payment and billing information, such as invoices, estimates, payment status, transaction identifiers, billing details, and related accounting records. Card details may be processed by our payment provider, such as Stripe, and are subject to that provider's terms and privacy practices.
• Site and device information, such as IP address, browser type, device type, operating system, pages viewed, referring pages, timestamps, log data, approximate location derived from IP address, cookie identifiers, and similar diagnostic information.
• Business administration information, such as proposal records, contracts, insurance records, tax information, vendor information, support requests, and correspondence.

We do not intentionally collect consumer health information, protected health information, government-issued identification numbers, or other highly regulated personal information unless it is necessary for the requested service and appropriate handling terms are in place.

3. Sources of Information

We collect information from you, property owners, property managers, tenants or occupants, authorized representatives, service providers, payment processors, communications providers, publicly available sources, and our own website, systems, logs, and records. We may also receive information when you send files, grant site access, provide property records, share photos, respond to messages, make payments, or ask us to coordinate with another contact.

4. How We Use Information

We use information for business and operational purposes, including to:

• respond to inquiries, schedule calls, arrange inspections, prepare estimates, and evaluate requested work;
• inspect properties, document conditions, plan work, coordinate labor, purchase materials, and perform handyman services;
• send appointment reminders, project updates, estimate follow-ups, billing notices, service messages, and administrative communications;
• support SMS, MMS, consent, opt-out, HELP, STOP, delivery, and compliance-related workflows for customer communications;
• record, transcribe, summarize, or review calls where permitted by law and where used for training, quality, documentation, dispute resolution, or service support;
• create and maintain customer, property, job, estimate, invoice, warranty, and service records;
• process invoices, payments, refunds, deposits, accounting records, collections, and related billing activity;
• troubleshoot errors, investigate failed messages or payments, maintain security logs, and protect against fraud, misuse, or unauthorized access;
• administer customer relationships, contracts, insurance, vendors, support, account management, and business records;
• operate, maintain, secure, measure, and improve the website, our internal systems, and our services;
• send marketing communications where permitted by law, subject to any available opt-out rights;
• protect Expand Handyman, customers, workers, properties, systems, and the public from fraud, misuse, unauthorized access, security incidents, legal claims, or other harmful activity; and
• comply with law, legal process, tax, accounting, audit, insurance, contractual, licensing, permitting, and regulatory obligations.

5. Customer, Property, and Jobsite Data

Customer, property, and jobsite data is information we process in connection with estimates, inspections, repairs, maintenance, installation work, warranty support, or related services. It may include personal information about property owners, property managers, tenants, occupants, employees, contractors, vendors, site contacts, message recipients, field workers, office staff, and other contacts.

We access and use this information only as reasonably necessary to provide requested services, follow customer instructions, maintain records, protect safety and security, comply with law, resolve disputes, collect payment, or as otherwise permitted by an applicable agreement.

6. Jobsite Photos, Videos, and Records

Expand Handyman may create, receive, store, and share jobsite photos, videos, measurements, inspection notes, condition reports, damage documentation, progress records, completion records, and similar project materials. We use these materials to evaluate work, prepare estimates, document conditions, communicate with customers, support quality control, administer warranties, respond to disputes, and maintain business records.

7. Communications, Calls, SMS, and Messaging

Expand Handyman may use phone, email, SMS, MMS, voicemail, and similar channels to communicate about inquiries, inspections, appointments, estimates, project updates, service issues, invoices, payments, warranty matters, and related business activity.

Where permitted by law, calls may be recorded, transcribed, summarized, or reviewed for training, quality, documentation, dispute resolution, customer support, and operational purposes. If you opt in to receive text messages from Expand Handyman, message frequency may vary. Message and data rates may apply. You can reply STOP to opt out of supported text messages and HELP for help where those options are made available.

8. How We Disclose Information

We do not sell personal information. We disclose information only as described in this Policy, as instructed by a customer, as permitted by an applicable agreement, or as required or permitted by law. Disclosure categories may include:

• Service providers and contractors, including providers of hosting, cloud infrastructure, communications, email, SMS/MMS, phone, call recording, scheduling, customer management, payment processing, accounting, document storage, security, logging, development, project management, customer support, and business administration.
• Payment processors, including Stripe or similar providers that process payment information under their own terms and privacy practices.
• Project participants, including authorized customer contacts, property owners, property managers, tenants or occupants, field workers, subcontractors, suppliers, inspectors, consultants, insurers, and other people or companies involved in a project.
• Professional advisors, such as lawyers, accountants, auditors, insurers, banks, and other advisors where reasonably necessary for business administration, compliance, claims, collections, or risk management.
• Legal, safety, and rights-related recipients, where we believe disclosure is required by law, legal process, regulatory request, contractual obligation, security investigation, insurance claim, permitting issue, or a good-faith need to protect rights, property, safety, customers, workers, systems, or the public.
• Business transaction recipients, in connection with a merger, acquisition, financing, reorganization, sale of assets, transfer of business, bankruptcy, diligence process, or similar transaction involving Expand Handyman.

9. Third-Party Services

Expand Handyman may use third-party services for hosting, communications, SMS/MMS, phone, call recording, scheduling, customer management, payment processing, accounting, document storage, mapping, security, and business administration. Those providers process information under their own terms, privacy policies, data-processing terms, and settings.

10. Cookies and Similar Technologies

The website may use cookies, local storage, logs, and similar technologies to operate the website, diagnose issues, preserve preferences, and improve performance. You can control cookies through your browser settings, although some features may not work properly without them.

11. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Policy, including to provide services, maintain records, resolve disputes, enforce agreements, collect payments, comply with legal obligations, administer insurance, and protect our business, customers, workers, and properties. Retention periods vary by information type, relationship, service history, warranty needs, legal requirements, and applicable agreements.

12. Security

We use administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, and destruction. No system is perfectly secure, and we cannot guarantee the absolute security of information transmitted to or stored by us or by third-party systems.

13. Privacy Rights and Choices

Depending on where you live and the nature of your relationship with us, you may have rights to request access to, correction of, deletion of, portability of, or restriction of certain personal information. You may also have the right to object to certain processing or to opt out of certain communications. To exercise a right, contact us using the information below.

14. Children's Privacy

The website and Expand Handyman services are not directed to children. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

15. Changes to This Policy

We may update this Policy from time to time by posting a revised version on the website and updating the effective date above. If we make material changes, we may provide additional notice where required by law or where appropriate under the circumstances.

16. Contact Us

Questions or requests regarding this Policy may be directed to:

Expand Handyman LLC
Email: contact@expandhandyman.com